Refund policy
- We offer 7 days hassle-free returns & exchange from the date of delivery. We also offer reverse pick-up services free of cost.
- Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
- Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account- for prepaid orders.
- Payments made with COD option will be refunded via UPI. We will ask UPI details over WhatsApp once we have received the return product and it is QC approved.
- You can get in touch with us about any issues at our customer support portal by dropping a direct message on our Instagram i.e @anorah.in or chat with us on WhatsApp: Click here. We are available Monday-Sunday between 10 am - 6 pm. All pending queries will be solved on priority the next day.
- If more than 15 business days have passed since we’ve approved your return, please contact us at sarees.anorah@gmail.com
To initiate a return, you can raise a request on our return portal.
Damages and issues
Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make the necessary arrangements.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.